Important Update
Our studio is temporarily closed due to a recent fire. Thankfully, no one was injured, but the damage to our space and equipment was significant. We are still accepting orders, and we truly appreciate your continued support. We’ll keep you updated by email as we make progress.
If you’d like to support our recovery efforts more directly, please consider donating to our GoFundMe campaign. Your generosity will help us replace essential equipment, support our team, and get back to doing what we love, giving second chances to people and the planet.
Thank you for your patience, compassion, and solidarity during this time.
Refund policy
Returns
We want to make it right for you.
If you aren't happy with your purchase, please let us know. Email us at info@theformr.com.
Our policy lasts 30 days. If 30 days have gone by since your item has been received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable)
- Object with obvious signs of use
- Object is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theformr.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theformr.com. We will give you an RMA# and provide details on the return.
Shipping
To return your product, you should mail your product to: Formr, 746 Natoma Street, San Francisco CA 94103, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please take extra care in protecting your product.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
